Shipping policy
Shipping Cost
The shipping cost is included in the final price of the products, unless explicitly stated otherwise on the product page or during the checkout process.
There are no additional shipping charges at checkout.
Order Processing
Orders are processed within 1–3 business days.
After processing, the order is handed over to the shipping company or the collaborating supplier.
Delivery Times
Delivery times are estimated and may vary depending on:
The destination
Product availability
The shipping company
Customs procedures (where applicable)
For example:
Greece & EU: 7–15 business days
International shipments: 10–25 business days
Shipping from Third-Party Suppliers
Some products are shipped directly from partner suppliers or third-party warehouses, within or outside the European Union.
Customs Duties & Taxes
In some cases, customs duties, import taxes, or other charges may be imposed by the relevant authorities of the destination country.
These charges are not included in the price and are the responsibility of the customer, unless stated otherwise.
Delays
MERCATORIOUS.STORE is not responsible for delays caused by:
Shipping companies
Customs checks
Force majeure or events beyond our control
Order Tracking
Where available, a tracking number is provided after the order has been shipped.
Non-Receipt of Package
In the event that an order is returned due to:
Incorrect details
Non-receipt by the customer
A new charge may be required for reshipping.