Refund Policy

We have a 30-day return policy, which means that within 30 days of receiving your product, you can request a return.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. To start the return process, you can contact us at mercatorious-eshop@hotmail.com. Please note that items to be returned should be sent to the following address: Aiglis 45, 113 64 Athens, Greece 

If the product you are returning is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding the product you are returning at mercatorious-eshop@hotmail.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item, so we can assess the issue and correct it.

Exceptions / Non-returnable Items
Some types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

14-Day Waiting Period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your product must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect the product you are returning and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for the bank or your credit card company to process and send the refund. If more than 15 business days have passed since we approved the product you are returning, please contact us at mercatorious-eshop@hotmail.com.

We have a 30-day return policy, which means that within 30 days of receiving your product, you can request a return.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. To start the return process, you can contact us at mercatorious-eshop@hotmail.com. Please note that items to be returned should be sent to the following address: Aiglis 45, 113 64 Athens, Greece 

If the product you are returning is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding the product you are returning at mercatorious-eshop@hotmail.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item, so we can assess the issue and correct it.

Exceptions / Non-returnable Items
Some types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

14-Day Waiting Period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your product must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect the product you are returning and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for the bank or your credit card company to process and send the refund. If more than 15 business days have passed since we approved the product you are returning, please contact us at mercatorious-eshop@hotmail.com.